We are now helping Samsung Nordics to find their new IT Support Manager, who will be responsible for successfully operating and developing the Nordic IT support organization of Samsung Electronics with a clear service oriented approach.
The IT Support Manager manages company IT equipment and software helpdesk as well as related infrastructure in the Nordic market (4 offices). In addition the manager has responsibility for the IT support and operations-related costs and analyzes and establishes information systems required by the business.
Area of responsibility/tasks include:
- Assessment of current IT infrastructure & services
- Being in charge of IT Support organization incl. skill set requirements
- Developing & implementing new IT services based on business needs
- As a subject matter expert, take part in meetings with management and present IT services and solution approaches
- Development of business cases, proposals for changed IT related business strategies and models as well as roadmaps for our stakeholders
- Derive IT requirements for the organization and advise on potential cost savings
- Taking care of system- and data-security respectively to fulfill regulatory compliance
- Steer and control operations of the IT-support team on a daily basis
The area of responsibility will encompass the following main areas:
- IT Resource Management: Operate and develop a Nordic IT organization with clear R&Rs to meet stakeholder needs
- IT Budget Management: Annual budget management as part of corporate management plan; re-define the process of using IT budget acc. to IT strategy
- Process Innovation: Secure agenda in collaboration with internal stakeholders & HQ in order to perform innovation that support organizational targets. IT-related project management.
- IT & Data Security: Defending Samsung against external threats and establish IT security measures acc. to related laws and regulations such as NIS2. Support the IRP registration process as well as Audits.
- Contract management: Service provider, Suppliers, Mobile communication operators
- New Technology: Active use of new technologies such as AI, Cloud (SaaS), RPA, and Data warehouse; Strengthening organizational capabilities to apply new technologies
About you:
We are seeking a person with a strong customer orientation and a service-minded approach, demonstrating a commitment to understanding and meeting organizational needs. The ideal person will possess analytical and problem-solving capabilities, paired with a robust business mindset, ensuring sound decision-making and strategic thinking. Excellent organizational and leadership skills are essential for effectively managing teams and projects, while a proven ability to communicate and collaborate with stakeholders across organizational functions is critical for driving alignment and achieving business objectives.
Education and professional experience required:
- +5 years of professional experience in a comparable role and/or technical consulting company on management level
- Good understanding of sales company processes and customer needs
- Bachelor’s degree in computer science, computer or software engineering, information systems,
- Business information systems or vocational/professional training
Technical skills required:
- Background in leading IT support helpdesk and IT operations
- Methodological know-how in the field of problem solving, generation / elaboration of new ideas including project management skills
- Knowledge of IT systems and infrastructure (SAP, BI (Power BI, Qlik, Tabular), Cloud (Azure), Salesforce.com, RPA solutions) is advantageous
- In-depth understanding of data analysis, budgeting and performance management
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.
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