Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!
About the role:
As the Customer Experience Specialist for our B2B sites and partner platform, you will play a pivotal role in shaping the online journey for our customers and partners. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.
Our team today consists of the Customer Experience Manager, one Shop App, one UX-designer, one CRO Specialist, one Hybris Platform Deputy, and this role - our new customer experiences specialist.
This is a new role, meaning it will require the person's responsibility to be self-driven and take their own initiative.
Responsibilities include:
- Own our enhanced partnership program site and the B2B site, to optimize the customer journey
- Execute initiatives and enchantments
- Act as a stakeholder to the operative team and other relevant teams within Samsung
- Make sure that you are involved in all initiatives involved with .com to align on EPP and B2B
- Be the person of contact for experience on the sites EPP and B2B
- Work in Adobe Experience Manager to be able and fix and request changes for the site
- Look into customization for the mapping of the sites
About you:
Skills we are looking for:
- We think you have around 1 to 3 years of experience, working with similar tasks.
- Previous experience working with one or several content management systems (CMS)
- Experience working with a data-driven approach
- Knowledge on how to set requirements to optimize the user journey
- Experience working with backlog management
- Project management skills and follow-up up on projects
- Experience of one or more CMS
Soft skills
- Enjoy quick changes in your way of working, big and small. You are a problem solver with an eye for the details
- Like networking within the company
- Self-motivated, takes a lot of initiative
- Comfortable and enjoys working with both technical and design development
- Stakeholder management and used to navigate between requests, dependencies, value and time
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.
The assignment is full-time and ongoing, starting as soon as possible.
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